Frequently Asked
Questions

Shalberg Acne & Oil Control Cleanser is a gentle daily face wash formulated specifically for oily and acne-prone skin in India's hot, humid climate. It combines Salicylic Acid, Niacinamide, Aloe Vera Extract, and Green Tea Extract to deep-cleanse pores, control sebum, and reduce breakouts — without stripping your skin's natural moisture barrier.

Yes, Shalberg is a proudly Indian brand. Our cleanser is manufactured by Royal Industries Ltd., a CGMP-certified facility in India that follows strict quality control and hygienic production standards. Every batch is tested before dispatch.

Absolutely. Shalberg products are 100% cruelty-free. We never test on animals at any stage of formulation, testing, or production. Our skincare is built on ethical practices from start to finish.

No. Shalberg is free from parabens, sulfates (SLS/SLES), mineral oils, and artificial fragrances. We believe in clean formulations — every ingredient in our cleanser serves a specific, beneficial purpose for your skin.

Yes! We offer free samples via WhatsApp. Simply message us at +91 9310308425 and we'll ship a sample directly to you so you can experience the cleanser before committing to a full purchase. No cost, no obligation.

Yes. The formula is pH-balanced and free from harsh sulfates and parabens, making it gentle enough for sensitive skin types. The inclusion of Aloe Vera Extract helps soothe irritation and calm redness, making it safe for daily use even on reactive skin.

Absolutely. Shalberg is suitable for teenagers aged 13 and above. It's specifically effective for hormonal breakouts and excess oil that are common during teenage years, while remaining gentle enough for young, developing skin.

Yes. The cleanser is ideal for combination skin. It targets oily areas like the T-zone (forehead, nose, chin) while the hydrating agents ensure drier areas of the face don't get stripped or feel tight after washing.

Yes, Shalberg works equally well for men. Men typically have oilier skin and larger pores, making our deep-pore cleansing formula highly effective. It can also be used before or after shaving to keep skin clean and irritation-free.

For best results, use twice daily — once in the morning and once at night before bed. Consistent twice-daily use helps regulate sebum, prevent clogged pores, and visibly improve skin clarity within 3–4 weeks.

Follow these 3 simple steps:

1. Wet your face with lukewarm water to open pores.
2. Massage a small amount of cleanser in gentle circular motions for 60 seconds, focusing on oily areas.
3. Rinse thoroughly with cool water and pat dry with a clean towel.

Follow with a non-comedogenic moisturiser for best results.

Most customers notice reduced oiliness and a fresher, cleaner feeling from the very first wash. Visible improvements in acne, blackheads, and pore appearance typically begin within 1–2 weeks, with more significant results after 3–4 weeks of regular twice-daily use.

No. Unlike harsh foaming cleansers, Shalberg contains hydrating agents and a pH-balanced formula designed to remove excess oil without stripping your skin's natural moisture barrier. Your skin should feel clean and balanced — not tight, dry, or uncomfortable after washing.

Yes. Shalberg works well as the first step in any skincare routine. After cleansing, you can apply a toner, serum, or non-comedogenic moisturiser. If you're using other actives like Retinol or AHAs, consult a dermatologist to avoid over-exfoliation when combining with Salicylic Acid.

Our cleanser contains six science-backed actives:

• Salicylic Acid — Deep pore exfoliant that clears blackheads and acne
• Niacinamide — Regulates oil, refines pores, evens skin tone
• Aloe Vera Extract — Soothes, hydrates, and calms inflammation
• Green Tea Extract — Antioxidant that fights pollution and redness
• Peptide Complex — Supports skin repair and healthy structure
• Hydrating Agents — Maintains moisture balance during cleansing

Yes, at the concentration used in Shalberg, Salicylic Acid is safe for daily use. It's a leave-on vs. rinse-off consideration — since our cleanser is rinsed off after 60 seconds, the exposure is gentle and appropriate for twice-daily use even on sensitive skin types.

Yes. The Shalberg formula is dermatologically inspired and tested. It is developed using skin science principles and manufactured in a CGMP-certified facility with rigorous batch testing for safety, stability, and efficacy before every dispatch.

Yes! We offer free shipping on all orders above ₹499 across India. Orders below ₹499 are subject to a standard shipping charge, which will be shown at checkout.

Orders are typically processed within 1–2 business days. Standard delivery across India takes 4–7 business days depending on your location. Metro cities usually receive orders faster. You'll receive a tracking link via SMS/email once your order is dispatched.

Yes, we ship to all serviceable PIN codes across India. If you're unsure whether we deliver to your area, feel free to WhatsApp us at +91 9310308425 and we'll confirm availability for your PIN code.

Yes. Once your order is dispatched, you'll receive a tracking number via email and SMS. You can use this to track your shipment in real time on our courier partner's website. For any delivery concerns, reach us on WhatsApp for immediate support.

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase for any reason — damaged product, wrong item, or you simply didn't like it — contact us within 30 days of delivery and we'll arrange a full refund or replacement.

To initiate a return, WhatsApp us at +91 9310308425 or email us at hello@shalberg.in with your order number and reason for return. Our team will respond within a few hours and guide you through the simple return process.

Once your return is received and verified, refunds are processed within 5–7 business days back to your original payment method. UPI and card refunds are typically faster. You'll receive a confirmation email once the refund is initiated.