Refund Policy
This Refund Policy explains when returns, replacements, and refunds are accepted, how to raise a request, what proofs are required, and the situations where requests may not be approved.
We make our products with utmost care. If you are not satisfied because of a delivery issue such as a damaged, expired, missing, or incorrect product, please contact us within the required time window with clear proof, including an unboxing video for faster resolution.
Overview
We encourage you to inspect your order promptly upon receipt and contact our support team for any discrepancies or issues.
Requests raised beyond the stated reporting window may not be eligible for investigation or resolution.
Return Eligibility
We accept returns only if the product delivered is damaged or incorrect.
- Returns must be initiated within 2 days of delivery.
- Issues should be reported within 48 hours for proper review.
- Claims made after this period may not be eligible for resolution.
Eligible Cases
We offer refund or replacement only in the following cases:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered due to physical damage
- Missing product
How to Raise a Request
To request a return, refund, or replacement, please contact us within 2 days of delivery.
- Email us at shalberg.care@gmail.com or message us on WhatsApp at +91 9310308425.
- Share your order ID, pictures of the issue, and the unboxing video.
- For damaged items, clear product images should also be included.
Review & Pickup Process
The process generally works as follows:
- Step 1: Raise your request within 2 days of delivery with the required proof.
- Step 2: Allow us 48 working hours to review your request.
- Step 3: If approved, our courier partner will collect the delivered product.
- Step 4: After receiving the product, we verify it and initiate the refund or replacement accordingly.
Refund Timeline
Once the return is approved, the refund is processed within 5-7 business days through the original payment method.
Refunds are processed only after return verification is completed.
Exchange Policy
Exchanges are allowed only in case of defective or incorrect products.
The unboxing video made at the time of delivery is required for exchange review.
Non-Acceptable Cases
Return or replacement requests will not be accepted under the following conditions:
- Opened, used, or altered products
- Original packaging such as mono cartons or labels is missing
- The request is raised after 2 days from the delivery date
- Damaged or missing product is reported after 2 days from delivery
- Order is marked delivered but not received, and the issue is reported after 24 hours from delivery time
- The unboxing video is not legitimate
PPCOD Charges
If an order is returned due to customer refusal, incorrect or incomplete address/contact details, or customer unavailability at the time of delivery, the ₹50 PPCOD charge shall be non-refundable.
Contact Us
For return, refund, or exchange support, contact us:
Last Updated: June 2026
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