Privacy Policy

When you visit shalberg.in, browse our products, place an order, or contact our support team, we may collect certain personal information about you. This policy describes:

• What types of information we collect and why
• How your information is stored, used, and protected
• Who we may share your information with
• What rights you have regarding your personal data

By using our website or services, you consent to the practices described in this Privacy Policy.

We collect information in the following ways:

• Full name, email address, phone number, and delivery address when placing an order
• Payment information (processed securely through third-party payment gateways — we do not store card details)
• Messages, queries, and feedback submitted via our contact form or WhatsApp
• Reviews or testimonials you voluntarily submit

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the website, and referring URLs
• Cookie data and session identifiers (see Section 5)

We use the information we collect for the following purposes:

• Order Processing: To confirm, process, dispatch, and deliver your orders
• Customer Support: To respond to your queries, complaints, and return requests
• Account Management: To manage your account and purchase history on our website
• Marketing Communications: To send product updates, offers, and promotions via WhatsApp, SMS, or email — only with your consent or as permitted by law
• Website Improvement: To analyse usage patterns and improve our website experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect and prevent fraudulent transactions and unauthorised access

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Logistics Partners: Your name, address, and phone number are shared with our courier partners solely for delivery purposes
• Payment Processors: Payment information is handled by PCI-DSS compliant third-party payment gateways — we never store your card or UPI details
• Technology Providers: Our website hosting, analytics, and CRM tools may process limited data as part of their service — all under strict data processing agreements
• Legal Requirements: We may disclose your data if required by law, court order, or government authority

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognise you and personalise your experience.

• Essential Cookies: Required for basic site functionality such as your shopping cart and login session
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics) — data is anonymised
• Marketing Cookies: Used to show relevant ads and track campaign performance on platforms like Facebook and Google

You can disable cookies through your browser settings at any time. Note that disabling essential cookies may affect website functionality.

We implement industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or alteration:

• Our website is secured with SSL/TLS encryption (HTTPS)
• Payment transactions are processed through secure, PCI-DSS compliant gateways
• Access to personal data is restricted to authorised personnel only
• We regularly review and update our security practices

While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. In the unlikely event of a data breach, we will notify affected users promptly.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time by replying "STOP" or contacting us directly
• Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, contact us at hello@shalberg.in or WhatsApp +91 9310308425. We will respond within 30 days.

Shalberg's website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will promptly delete it.

Users between 13–18 years of age should use our website only with the knowledge and consent of a parent or legal guardian.

Our website may contain links to third-party websites, social media platforms, or payment portals. These are governed by their own privacy policies. We are not responsible for the privacy practices of any third-party websites linked to or from shalberg.in.

• We recommend reviewing the privacy policy of any external site you visit
• Third-party payment portals (Razorpay, PayU, etc.) handle your payment data directly under their own security policies
• Social media integrations (Instagram, Facebook) may collect data as per their platform policies

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any updates constitutes your acceptance of the revised policy.

For any privacy-related questions, data requests, or concerns, reach out to us: