Terms & Conditions

By visiting, browsing, or using the Shalberg website in any way, or by placing an order for our products, you confirm that you:

• Are at least 18 years of age, or are accessing the site under the supervision of a parent or legal guardian
• Have read, understood, and agree to be bound by these Terms & Conditions
• Agree to comply with all applicable local, state, and national laws and regulations
• Acknowledge that these Terms may be updated periodically and it is your responsibility to review them

Continued use of the website after any changes to these Terms constitutes your acceptance of the revised Terms.

Shalberg makes every effort to ensure that product descriptions, images, ingredient lists, and pricing displayed on our website are accurate and up to date. However:

• Product images are for illustrative purposes only and may vary slightly from the actual product received
• We reserve the right to modify product formulations, packaging, or descriptions at any time without prior notice
• Skincare results vary from person to person — individual results are not guaranteed
• All products are intended for external use only. Read all labels and instructions before use
• If you have a known skin condition or allergy, consult a dermatologist before using our products

By placing an order on shalberg.in, you are making an offer to purchase the selected products at the price listed, subject to the following:

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise
• We accept payments via UPI, credit/debit cards, net banking, and other methods available at checkout
• An order is confirmed only after successful payment processing and you receive an order confirmation email or message
• Shalberg reserves the right to cancel any order at its discretion — for example, due to pricing errors, stock unavailability, or suspected fraud — with a full refund to the customer
• Cash on Delivery (COD) may be available at our discretion for select PIN codes
• Promotional discounts and coupon codes cannot be combined unless explicitly stated

Shalberg ships across India through trusted logistics partners. The following terms apply to all shipments:

• Orders are typically processed within 1–2 business days of confirmed payment
• Standard delivery timelines are 4–7 business days depending on your location
• Free shipping is available on orders above ₹499; a shipping fee may apply to orders below this threshold
• Shalberg is not liable for delays caused by courier partners, natural events, strikes, or circumstances beyond our control
• Risk of loss and title for products pass to you upon dispatch from our facility
• If your order is undelivered due to an incorrect address or failed delivery attempts, re-shipping charges may apply

We want you to be completely satisfied with your Shalberg purchase. Our return and refund policy is as follows:

• Returns are accepted within 30 days of delivery for damaged, defective, or incorrect products
• To initiate a return, contact us via WhatsApp (+91 9310308425) or email (hello@shalberg.in) with your order number and reason
• Products must be returned in their original packaging and in unused/minimally used condition
• Refunds will be processed to the original payment method within 5–7 business days of receiving the returned item
• Shipping charges (if any) are non-refundable unless the return is due to our error
• We reserve the right to refuse returns for products that show evidence of misuse or tampering

All content on the Shalberg website — including but not limited to the brand name, logo, product names, images, text, graphics, website design, and marketing materials — is the exclusive intellectual property of Shalberg / Royal Industries Ltd. and is protected under applicable Indian and international intellectual property laws.

• You may not copy, reproduce, distribute, publish, or commercially exploit any content from this website without our prior written consent
• Unauthorised use of the Shalberg brand, logo, or trademarks is strictly prohibited
• User-submitted reviews or content may be used by Shalberg for marketing and promotional purposes

The Shalberg website and its products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law:

• Shalberg makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for purpose of website content
• We do not guarantee that the website will be available at all times, error-free, or free from viruses or harmful components
• Skincare results are not guaranteed and may vary based on individual skin type, usage consistency, and other factors
• Any skincare advice or information provided on our website is for general informational purposes only and does not constitute medical advice

To the maximum extent permitted under applicable law, Shalberg and Royal Industries Ltd. shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from the use of our website or products
• Loss of data, revenue, or profits resulting from use or inability to use our website or services
• Any adverse skin reactions arising from failure to follow product instructions, patch test recommendations, or use contrary to label directions
• Third-party website content that may be linked to or from shalberg.in

Our total liability in any matter arising from these Terms shall not exceed the total amount paid by you for the specific order in dispute.

Your privacy is important to us. By using our website and placing orders, you consent to the collection and use of your personal information as described below:

• We collect your name, contact details, address, and payment information solely to process and deliver your orders
• Your data is never sold, rented, or shared with third parties for marketing purposes without your consent
• We may share necessary data with courier partners and payment processors to fulfil your orders
• We may contact you via WhatsApp, SMS, or email with order updates, product information, or promotional offers — you can opt out at any time
• We use industry-standard security practices to protect your personal data

For complete details, please review our Privacy Policy.

By using the Shalberg website, you agree not to:

• Use the website for any unlawful purpose or in any way that violates these Terms
• Submit false, misleading, or fraudulent orders or information
• Attempt to gain unauthorised access to any part of our website or systems
• Post or transmit any harmful, offensive, or defamatory content via our website or communication channels
• Misuse our customer support channels, including sending spam or abusive messages
• Engage in any activity that could damage, disable, or impair the functioning of our website

Violation of these conduct standards may result in cancellation of your orders and restriction from future use of our services.

Shalberg reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website with an updated "Last Updated" date.

• It is your responsibility to review these Terms periodically for any changes
• Continued use of the website after changes are posted constitutes your acceptance of the revised Terms
• For significant changes, we may notify registered customers via email or WhatsApp at our discretion

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of courts located in New Delhi, India.

If you have any questions, concerns, or queries regarding these Terms & Conditions, please reach out to us through any of the following channels: