Terms & Conditions

This website, shalberg.in, and its associated services are owned and operated by Castle of Sojae, with its registered office at 446, POCKET D-11, SECTOR 7 ROHINI, NEW DELHI -110085, India.

Throughout these Terms, “We”, “Us”, “Our”, and “Shalberg” refer to Castle of Sojae, and “You” refers to any visitor, user, or customer accessing the website or purchasing our products.

Your continued use of the website constitutes acceptance of these Terms and all policies referenced here.

By using this website, you represent and warrant that:

• You are at least 18 years old, or you are using the website under the supervision and consent of a parent or legal guardian.
• You have the legal capacity to enter into a binding contract under applicable law.
• You are not barred from purchasing or receiving our products under applicable law.
• All information you provide during registration, checkout, or communication is accurate, current, and complete.

Shalberg reserves the right to refuse service, cancel orders, or terminate access at its sole discretion where necessary, including cases involving fraud, misrepresentation, or violation of these Terms.

We make every effort to display product colours, textures, and details accurately. However, we cannot guarantee that your device will show the exact same appearance as the actual product.

All products sold on this website are cosmetic products intended for external use on skin and/or hair. They are not medicines, drugs, or therapeutic products, and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual skin and hair types vary. We recommend performing a patch test before full use, especially if you have sensitive skin, allergies, or a skin condition. If you experience irritation or an adverse reaction, discontinue use immediately and seek medical advice.

Placing an order on our website is an offer to purchase. An order is accepted only when we confirm dispatch through your registered email address or phone number.

• We accept payments through credit/debit cards, net banking, UPI, wallet payments, and Cash on Delivery where applicable.
• All online payments are processed through secure third-party payment gateways.
• We do not store card numbers, CVV, or similar sensitive financial information on our servers.
• You are responsible for using a valid and authorised payment method.

We may cancel an order at any time for reasons including product unavailability, pricing errors, suspected fraud, delivery constraints, or force majeure events.

We ship within India and, where available, to international destinations. Delivery timelines are estimates only and may change based on courier availability, location, weather, holidays, and other unforeseen factors.

• Risk of loss passes to you upon delivery to the courier or logistics partner.
• We are not responsible for loss, theft, or damage occurring after handover to the logistics provider.
• You are responsible for providing a complete and accurate delivery address.
• Re-shipping charges arising from incorrect addresses or failed delivery may be borne by the customer.
• For international shipments, customs duties, import taxes, and clearance procedures are the recipient’s responsibility.

Our Refund and Return Policy is incorporated into these Terms by reference.

• Returns are accepted only for damaged, defective, or incorrectly delivered products.
• Return requests must be reported within 48 hours of delivery with supporting photographic evidence.
• Opened, used, or tampered products are not eligible for return or exchange due to hygiene considerations.
• Products purchased during sale periods are not eligible for return, exchange, or refund unless defective or damaged.
• Approved refunds are processed to the original payment method within 5-7 business days after verification.

All content on this website, including but not limited to text, graphics, logos, product names, formulation concepts, photography, videos, page layouts, and software, is the exclusive intellectual property of Castle of Sojae or its licensors.

The name Shalberg, the logo, and the tagline Active Balanced Skin are trademarks of Castle of Sojae. You may not reproduce, modify, distribute, republish, or commercially exploit any content from this website without prior written permission.

By using this website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the website, its servers, databases, or connected systems.
• Transmit malware, viruses, spyware, or any code that is destructive or disruptive in nature.
• Submit false, misleading, or fraudulent information during account creation, checkout, or review submission.
• Impersonate Shalberg, its employees, or any third party.
• Post or transmit defamatory, obscene, offensive, or unlawful content.
• Use automated tools such as bots, scrapers, or crawlers to access or collect data without written consent.

We reserve the right to suspend or permanently ban users who violate these conditions and to pursue legal remedies where appropriate.

This website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Shalberg disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the website will be uninterrupted, error-free, virus-free, or secure.
• Any warranty regarding the accuracy, completeness, or timeliness of website content.
• Any warranty that products will meet your specific skin type, condition, or desired results.

Product results may vary depending on skin type, lifestyle, environmental factors, usage consistency, and individual physiology.

To the maximum extent permitted by law, Shalberg and its officers, directors, employees, agents, affiliates, and licensors shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages arising from use or inability to use our products or website.
• Allergic reactions, skin irritation, or adverse effects caused by improper use, individual sensitivity, or failure to follow usage instructions.
• Loss of data, business, revenue, goodwill, or profits arising from website or product use.
• Damages arising from third-party content, links, or services accessed through our website.

Our total aggregate liability for any claim related to these Terms or our products shall not exceed the amount actually paid by you for the specific product giving rise to the claim.

• These Terms are governed by and construed in accordance with the laws of India.
• Any dispute arising from or related to these Terms, our products, or your use of the website shall first be attempted to be resolved through good-faith negotiations.
• If not resolved within thirty (30) days, the dispute shall be submitted to arbitration under the Arbitration and Conciliation Act, 1996.
• The seat and venue of arbitration shall be Delhi, India, and the language shall be English.
• Subject to arbitration, the courts of competent jurisdiction in Delhi, India shall have exclusive jurisdiction.

If you have any questions about these Terms and Conditions, you can contact us: