Shipping Policy

This Shipping Policy applies to purchases made on shalberg.in. It explains our delivery coverage, processing timelines, dispatch process, tracking flow, shipping charges, and cancellation rules.

We ship to almost every city in India.

• Currently, we only ship within India.
• We do not offer international shipping at present.
• International shipping may be introduced in the future.

We try to process orders within 24 working hours.

• In most cases, we try to fulfil orders within 5 working days.
• Please allow up to 7 working days for fulfilment.
• Processing times may vary during peak periods such as launches, holidays, and promotional campaigns.

All confirmed orders are generally shipped within 24 working hours.

Once your order is shipped, you will receive an email with your tracking number.

You can track your order after dispatch.

• Once the order is dispatched from our warehouse, we send tracking information by email.
• You may also receive a tracking link through email, SMS, or WhatsApp.
• This link lets you monitor the shipment status in real time.

We offer free shipping on orders above Rs 499.

The exact shipping amount, where applicable, is displayed at checkout.

Orders can be cancelled within 12 hours of placement. Once dispatched, cancellation is not possible.

• You can request cancellation by emailing shalberg.care@gmail.com.
• You may also call +91 9310308425 from Monday to Saturday, 10 AM to 6 PM.
• If cancelled within the allowed time frame, you will receive a full refund.
• For prepaid orders, refunds are issued to the original payment source within 7 business working days.
• Refunds can only be processed back to the original payment method and not to any alternate card or account.

Orders placed under Next Day Delivery (NDD) or Same Day Delivery (SDD) are processed on priority and moved to fulfilment immediately.

In exceptional cases, cancellation requests may be reviewed at the sole discretion of the company.

We work hard to meet delivery expectations, but delays may occur due to reasons beyond our control.

• Postal or carrier delays
• Logistics disruptions
• Bad weather conditions
• High-volume sale periods, launches, or public holidays

For shipping or cancellation queries, contact us: